Delete your EasyKwote account
The short version. In the app, open Settings, then Delete my account, and type DELETE to confirm. We finish within 30 days and email you when it's done. You can cancel until then.
Option 1: in the app or on the website
- Sign in to the EasyKwote app, or at app.easykwote.co.za.
- Open Settings and tap Delete my account.
- Read what will be deleted, type DELETE and tap Delete my account.
We email you to confirm we received the request.
Option 2: by email
If you can't sign in, email [email protected] from the email address you sign in with, with the subject "Delete my account". We may ask you to confirm the request from that address.
What gets deleted
| If you are | We delete |
|---|---|
| The owner of a business | Your login, and the business with everything in it: clients, price list, quotes, invoices, credit notes, payments, jobs, photos, sign-offs, logo and settings. Your team loses access. |
| An office user or technician | Your login and your access to the business. The business keeps its own records, including jobs you worked on. |
What we keep, and for how long
- Records of our own subscription invoices and payments, for five years, as South African tax law requires.
- The deletion request itself (your email address and the date), so we can show we completed it.
- Backups are overwritten within 30 days of deletion.
Quotes and invoices you issued may be tax records you must keep yourself. Download the ones you need before you ask us to delete your account.
Questions
Email [email protected]. Our Privacy policy explains your other rights under POPIA.